Ref. JB1806420

Service Manager
ThyssenKrupp Elevator

Please DO NOT APPLY if you dot not have experience in ELEVATOR field

•Responsible to control and provide support for the service sales in KSA.
•Maintenance Contracts, Spare Parts and Repairs (All Branches).
•Be the link between the service customer and the company.
•Execute and Control the AMC renewals with, at least, two months in advance.
•Sign the Free Maintenance contract for the new units.
•Convert the Free Maintenance Contract in AMC before the contracts expired.
•Offer and Quote AMC for canceled units (recapture).
•Offer and Quote Spare Parts and Repairs to AMC contracts.
•Control the receivables for AMC, Spare Parts and Repairs.
•Evaluate and Monitor the Service Sales Executives activity.
•Provide Commercial support to the branches.
•Follow and achieve the budget compromises/ targets.

Skills

Qualifications and Experience:
•Bachelor Degree in Engineering (preferably mechanical electrical engineer)
•Minimum of 8 years of which 5 years in an elevator company either in sales, design or installation.

Knowledge/skills:
•Excellent commercial background.
•Excellent customer service skills.
•Technical knowledge.
•Excellent negotiation and persuading skills.
•Problem solving and conflict management skills.
•Leadership and management skills.
•Excellent communication (oral and written) skills.
•Decision making skills Other

Languages besides English:
1. Arabic
2. Urdu / Hindi

Education

Bachelor Degree in Engineering (preferably mechanical electrical engineer)

Company Profile

ThyssenKrupp Elevator is one of the leading elevator companies
in the world. With sales of approx. €4.7 billion and almost
40,000 employees at more than 800 locations, the group is
active around the globe.

ThyssenKrupp Elevator's aim is to continue to grow strategically
and profitably. Innovation and quality are hallmarks of our
products and services and assure lasting customer relationships.