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Ref. JB1979381

Alrais Group

Senior Appliances Technician
Alrais Group

Main roles and responsibilities:
• Performs combination of duties to provide technical support to workshop technicians regarding all appliances (Split/window ACs, Washing Machines, Cooking Ranges and Refrigerators)
• Designates staff assignments, establishes work priorities, and evaluates cost and time requirements for each job
• Provide feedback to Manager on staff's daily quantitative performances (i.e. number AC Service, Repairs, Costing of different repairs etc.)
• Ensures the inventory checks of available tools and parts in workshop and provides daily/weekly reports
• Responsible for ensuring technicians are trained on all products and able to diagnose product issues
• Providing hands-on repair guidance to service Technicians and also advising Manager regarding frequent customer complaints and concerns. Must have vast knowledge of all major brands e.g. Samsung, General, Toshiba, Midas, Media etc.
• Monitor service operations and encourage technicians to repair the parts rather then replacement unless required
• Contributes to team effort by accomplishing related results as needed

Skills

Key Performance Indicators (KPIs) [not less than 4 and not more than 8): KPIs must be S.M.A.R.T
1. Must perform service/repairs of appliances by himself as well as provide support technicians in workshop
2. Ensuring proper estimation of each job on repairs/replacements so that proper parts can be ordered
3. Help Supervisor of the workshop to develop standard prices for all repairs and replacements which can be entered into the system for clear communication to customers
4. Ensuring that concerns of team members are addressed and coached time to time
5. Adaptable to change and able to take immediate actions accordingly without direct coaching
6. Attendance and appearance is of self and fellow technicians


Minimum Education Required:
Secondary School Certificate

Minimum Experience Required:
8 to 15 years of Home Appliances maintenance experience ( especially in Air conditioning, Cooking Range, Washing Machines and Refrigerators

Licenses/Certificate Required:
Technical Support Certificate would be an asset but not necessary

Skill Requirement
Technical ability and Professionalism, Customer service mindset, Ability to influence, Ability to work in a team, Understanding of overall Client Service Vision and ability to translate it to coworkers. Must know English and understanding of Arabic, Hindi and Urdu will be an asset

Company Profile

Al RAIS GROUP Established in the 1979s as a trading business and one of the leading wholesaler/retailer of Household Electrical and Electronic Items and still growing in Doha- Qatar.

AL RAIS GROUP operates through more than (8) Branches scattered all key areas in Doha, providing our customers a satisfactory services and advices when it comes to Home Appliances. Our Main Products are different types of air-conditioners namely window, split, duct type, portable and free standing, we are also dealing with cookers, refrigerators, washing machine and LCD/LED TV’s.

The success of Al RAIS GROUP is attributed managing change whilst upholding the values of integrity, service and social responsibility,

Job Details

  • Job Location: Doha, Qatar
  • Company Industry: Technical/Maintenance; Warehousing
  • Company Type: Employer (Private Sector)
  • Job Role: Support Services
  • Number of Vacancies: 1

Preferred Candidate

  • Career Level: Mid Career
  • Years of Experience: Min: 10 Max: 15
  • Gender: Male
  • Degree: High school or equivalent

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