Ref. JB1805945

Reservations Supervisor
Zam Zam Grand Suits

Under the general guidance and supervision of the Assistant Reservations Manager or delegate and within the limits of established Policies and Procedures and Personnel Manual, assist in processing, directing, controlling, and coordinating advanced room reservations system, Executive Reservations Services, and Group Co-ordination Service.

RELATIONSHIPS

1. Reports to the Assistant Reservations Manager or delegate.

2. Interacts, cooperates with individuals within the Front Office Department.

3. Interacts, cooperates with Department Heads and Hotel employees as appropriate.


DUTIES AND RESPONSIBILITIES

1. Assist in organizing and preparing the weekly Yield meeting.
2. Assist in ensuring the application of Yield Management to maximize the Hotel Revenue

3. Ensure all pertinent information is recorded and given to all Reservations personnel.

4. Ensure the VIP's, regular guests, Ambassador club members, clients receive priority in bookings.


5. Ensure daily input of individual reservations is correctly entered into computer.
6. Ensure all correspondence for reservations is filed.
7. Ensure group reservations and group operations, and VIP reservations are handled according to procedure.

8. Ensure that all correspondence is on hand for all arrivals, and any adjustments have been made.


9. Maintain archives.

10. Liaise with Credit Department regarding accounts, credit facilities.
11. Assist with monthly reports.

12. Ensure all Reservations personnel are properly trained.
13. Assist in controlling availability and Inventory.
14. Attend yield meetings

15. Communicate promotions to all F.O team members.
16. People Management skills

17. Report anything considered a health or safety hazard and be aware of the Health & Safety Policy

Skills

AGE : 25 - 35 years

Gender : Male

EDUCATION : College Diploma

LANGUAGES REQUIRED : English essential

QUALIFICATION : At least two years in a similar field.
EXPERIENCE :