Ref. JB1805942

Reservation Clerk
Zam Zam Grand Suits

As a reservation Employee, you are responsible for the handling of reservation requests. You are an intermediary between customers and the hotel:

• Answering incoming calls
• Checking availability and entering reservations into the hotel property management system (Fidelio)
• Take care of hotel room rates and special offers
• Answering faxes and emails inquiries
• Making reservation via fax and email
• Ensuring calls are answered in a prompt and professional fashion.
• Ensuring proper selling techniques and strategies are utilized to maximize room revenues
• Handling group enquiries on behalf of properties and coordinating information flow to respective hotels
• Answering all inquiries pertaining to the hotel; including room types, rates and facilities, as well as the surrounding areas
• Fast-paced, yet fun work environment

Skills

Applicants are required to be flexible with work schedule, including weekends and night schedule. Minimum of one-year previous experience in a hotel reservation or front desk environment is a must. Must have good command of the English language and good computer skills Must be well-organized person with a good sense of humor and decision making abilities.

• Good command of the English language
• Very good customer relation skills
• Detail oriented with the ability to multi-task
• Good typing and excellent telephone skills
• Good knowledge of Fidelio system
• Good knowledge of Microsoft Office Application
• Good knowledge of networked terminal/computer system