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Rental Counter Agent
Automak Automotive Company K.S.C.C
A) Position Over View:
Deal customers effectively by greeting them politely, processing(Local & International) rentals and selling optional services, answering and receiving telephone calls, resolving overdue rentals, responding to customer questions and complaints, servicing vehicles for customer rentals and communicating with Jockey drivers for customer pick-ups. He/shall be responsible to build/maintain maximum customer satisfaction to guarantee business prosperity & repetition.
B) Position Duties:
- Greets customers politely; provides required assistance to them to rent the vehicles by providing them with the vehicles’ availability, rental charges, contract terms & conditions and services offered.
- Prepares rental quotations/contracts as per the approved rates, terms and conditions.
- Ensures that the vehicle for delivery meets all specifications as per the contract.
- Enters all contract details in Rental system.
- Generates invoice for the rented vehicles through rental system at the end of every month and upon termination of contracts.
- Inform Customers regarding vechiles' service.
1. Excellent oral & written communication skills both in English & Arabic.
of spot rental business functions.
2. Knowledge of and ability to use effective sales techniques.
3. Knowledge and skill in the operation of Car reservation software.
4. Highly organized, goal oriented, and flexibility is a must.
5. Ability to manage stressful and unusual situations while maintaining good customer relations.
6. Ability to present a professional, enthusiastic attitude through effective communication
7. Skills to promote a positive impression to customers and employees.
8. Strong interpersonal and analytical skills.
9. Ability to type and perform data entry accurately. Good organizational skills.
10. Excellent Computer skills and proficiency in MS Office Applications.
Graduate, preferably in the field of Business administration from a reputable university
Automak Automotive Co. K.S.C.C. was established in the year 2002 as a subsidiary of Mohammed Abdulmohsin Al-Kharafi and Sons Co. (MAK Group) and is in the business of renting passenger and commercial vehicles to creditworthy corporate, oil, public and government organizations.
Based in Shuwaikh Industrial Area, with operating offices in east of Ahmadi, Automak’s current portfolio includes contracts with over 100 premier companies and organizations in Kuwait with a fleet of over 4500 vehicles and 700 employees; with an annual turnover in excess of 50 million dollars. In the past year, Automak has also expanded the rental business and launched an international rental network in GCC, MENA region and Europe.
- Job Location: Kuwait
- Company Industry: Automotive; Customer Service; Sales
- Company Type: Employer (Private Sector)
- Job Role: Sales
- Employment Status: Full time
- Employment Type: Employee
- Manages Others: No
- Number of Vacancies: 10
- Career Level: Mid Career
- Years of Experience: Min: 2
- Residence Location: Kuwait
- Degree: Bachelor's degree / higher diploma