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Jordan Telecom Group
-Assist in setting up processes and procedures.
-Provide feed-back to support/develop existing/new Roaming offers.
-Assist in the creation of promotions to increase usage of Roaming.
-Assist in the creation of Roaming offers to increase usage and subscriber base.
-Insurance of roaming revenue.
-Define criteria to Roaming churn and enhance loyalty.
-Assist in the implementation of new Roaming offers/promotions/services along with IT, TD, Products & Services, JTG.
-Follow-up on roaming offer/promotion evolution in terms of meeting/achieving targets, including but not limited to analysis of data on existing offers/promotions and data about the market.
-Initiate and follow-up communication on the Roaming offers/promotions in their different phases.
-Internal training & support on new Roaming offers/promotions.
-Monitor and entice the Roaming market share.
-Look after all roaming issue/problems including Voice, SMS, MMS, GPRS, Wi-Fi, etc and other VAS.
-Handle & follow-up on Customer Care Issues; to act as customer service assistant in dealing with roaming problems.
-Coordinate and follow-up on all required GSM testing to facilitate commercial roaming.
-Manage, maintain and follow up the relationship with Orange roaming vendors including Clearing Houses (Financial and Data) and SS7/GRX Signaling link provider(s).
-Maintain Roaming partners’ information database such as pricing, coverage, features, and any other related information relevant to the database.
•Role holder at this Level will communicate effectively, verbally and in writing, with internal customers, in the resolution of complex issues of significant sensitivity and importance. He/she will also keep the Department Head and relevant peers adequately informed of progress and broader issues, in addition to being able to :-
oWork on his/her own
oAnalytical and precise/accurate
oCreative and innovative
oTeam player and leader
oProactive & detail result oriented
oInterpersonal communication skills
oManage priorities and critical paths to success
Marketing,Telecommunication /Communication Engineering or in Industrial Engineering.
Jordan Telecom Group is the sole integrated telecom operator in Jordan, bringing customers totally converged offers of fixed, mobile, internet, wholesale and content services. The group aims to make access to innovative and capable communications easier, leading to smarter services and better value for customers. Today France Telecom Group is the majority shareholder owning some 51%, opening wider perspectives for Jordan Telecom Group, and placing it as a major player in the Middle East telecom market. Very early in 2006 Jordan Telecom Group adopted France Telecom Group’s international change program, entitled NExT, bringing forward a vital framework for the Group to operate, enabling the many ambitious steps it wishes to take in driving the business forward. The vision of NExT is to offer customers a New Experience in Telecom services (NExT), giving them access to a new generation of telecoms services that will change their everyday life.
- Job Location: Amman, Jordan
- Company Industry: Telecommunications
- Company Type: Employer (Private Sector)
- Job Role: Marketing/PR
- Employment Status: Full time
- Employment Type: Employee
- Number of Vacancies: 1
- Career Level: Mid Career
- Residence Location: Jordan
- Nationality: Jordan
- Degree: Bachelor's degree / higher diploma