Ref. JB1811194

Call Centre Insurance Executive | Orient Insurance
Al Futtaim Group

About the business:



Orient is an Al-Futtaim company, considered a leader in the regional insurance market with representation in the UAE, Oman, Egypt Syria and Sri Lanka, and the only company in the Middle East that carries a combined ratings "A Excellent" from A.M. Best and "A" (strong) from Standard and Poor's.

Orient is also accredited with ISO 9001 Quality Management Certification.  The company believes in a well structured transparent corporate culture, highly professional standards and intergrity, clear strategy and employee empowement.

About the job:


Your role as a Call Centre Insurance Executive is to ensure that every member of your team is providing excellent customer service on providing information related to motor insurance.  Supervise the call centre representatives and ensure that they perform as per the required standard and company policy.   

Skills

About you:


To be successful in winning this role, you must have the following skills and experiences:

* A graduate of any business degree
* Must have at least 4 years of experience in a call centre holding similar job responsibilities.
* You must be proficient in using MS Office applications
* Has the ability to handle a team of call centre representatives

You should be Customer Service oriented with good analytical skills, result oriented and have the ability to demonstrate positive, enthusiastic and friendly attittude.

Company Profile

Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates.

Structured into six divisions; automotive, retail, electronics, engineering and technology, real estate, financial services and general services, Al-Futtaim operates through more than 60 companies and maintains a decentralised approach, giving individual businesses flexibility and versatility to maintain a competitive stance.

Employing in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Syria, Pakistan, Singapore and Europe, this approach benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work.

The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.