Ref. JB1821656

Call Agent
Al Babtain Group

POSITION OVERVIEW :

Liaising between various customers and the business entities, and responsible to answer to customer inquiries and questions regarding the products and services or calls the Customers and potential customers to make appointments, collect information, conduct follow-up or market the company products and services.


RESPONSIBILITY :

1) Answering inbound calls and assisting customers who have particular inquiries or questions.
2) Initiate outbound calls and interact with customers and potential customers to build customer’s interest in the services and products offered by the company.
3) Use effective sales and soft-skill communication techniques to convince the customers with our services and products
4) Identifying sales opportunities and presenting benefits and key features of products effectively to acquire new business.
5) Conduct Customer satisfaction surveys face to face.
6) Conduct all telephone activities such as after sales survey, Feedback survey, Reminder activities, etc
7) Provide customer service of the highest level
8) Update system with changes and the status of each customer/prospective customer
9) Providing feedback regularly on the effectiveness and soundness of policies and procedures of the customer service department.
10) Follow up the calls of the customers with clerical duties which include calling, emailing, faxing, and filling up paperwork.

Skills

o Good Command of English, and Arabic
o Good command of computer
o Customer Focus
o Active listening
o Good communication skills

Company Profile

Al-Babtain, a leading Group of company based in Kuwait, established in 1948, having branches in GCC & Egypt with business in a diversity of fields including Automotive, Information Technology, Investment, Real Estate, Industrial and Finance and employs more than 1400 people.

The company’s commits to maintain its primary focus of “customer satisfaction” by ensuring well qualified and trained professionals, with continues development aiming to keeps its highest standard.

We have been recognized as sole distributer for the franchisees like, Nissan, Infiniti, Citroen, Renault, CMC, JMC, Tadano, Dunlop, GS Battery, NGK Spark Plug, Veedol Lubricant, Holts etc., to its highest possible standard.

To support our growth we need the experience & expertise of talented and dedicated professionals who can help us achieve our vision & growth. In return there are excellent prospects for carrier development with attractive salary & benefits.

visit www.babtain.com for more details